Download Manager or download window appears but download doesn't startDownload starts but pauses or hangsDownload completes but purchased product doesn't automatically start to installSolution
Try the following solutions, in the order they occur: - Make sure your computer meets Citrix minimum system requirements.
- See product specific system requirements at http://support.citrix.com/proddocs.
- In addition, the following can be done:
- Turn off firewalls, antivirus software, and third-party security software.
- Make sure user has administrative privileges for account being used to download software.
- Try downloading over a wired, not wireless, connection.
- Try a different browser and/or computer.
- Use a different browser (Chrome/Firefox) or computer.
- If the company firewall is blocking the download, try from a computer not on the network and save to a disk.
- Clear your Browser’s Cache.
- Temporarily allow pop-up windows and cookies in the browser.
- For instructions, see browser's documentation.
- Restart the download.
- Check whether the download is paused or stalled.
- Check progress window, the download should be progressing if the transfer rate is more than 0 MB/sec. If stalled, cancel and restart the download.
- Try finding solutions to error messages.
- If a specific error number or message is encountered, search the Citrix Knowledge Center for articles with the text or error number for a solution.
Problem Cause

- Citrix software won't install if the computer or virtual machine isn't equipped with a supported OS and browser.
- Different browser/computer
- Occasionally, a browser is incompatible with a web page due to using an older version of a browser.
- If using a computer or laptop on a company network, firewalls or programming by an administrator can be running, preventing the download.
- Internet browser's cache images, scripts and other parts of webpages you visit; allowing browsers to speed up display time when visited again by loading content locally from cache instead of downloading everything again. This sometimes results in less than current versions of web pages being displayed.
- Citrix downloads offers 2 ways to download, if using Download Manager (DM), a pop-up box displays for the DM to install. If pop-ups are blocked, DM cannot install the software.
- If there are multiple programs running on the computer or laptop, resources can be limited, this can cause the download to stall.
- Error messages and numbers can be caused for multiple reasons.
Additional Resources
CTX139314 - Software download link locked or missing
Still need assistance, contact Citrix Customer Service
Topaz Drivers & Installers
SigPlus Installer >
Download and install SigPlus® software drivers based on your Topaz® electronic signature pad model.
GemView Installers >
Download and install software and drivers for your Topaz GemView® tablet display.

Plug-Ins, Utilities, and Applications

pDoc Signer >
Create, edit, fill-out, and sign forms and PDFs with a biometric signature using your Topaz signature pad or GemView tablet display, without the need for Adobe Acrobat or Reader.
Adobe Acrobat Plug-In >
Sign PDFs using your Topaz signature pad in Adobe Acrobat on PCs and Macs.
Microsoft Office Plug-Ins >
Sign using your Topaz signature pad in MS Office Word documents and Excel spreadsheets on PCs.
pDoc Signer Duo >
Send PDFs from a PC to your Topaz GemView tablet display for signing.
gDoc Signer >
Sign using your Topaz signature pad in Google Docs and Google Sheets. Supported in Chrome, Firefox, Opera, and Edge browsers.
SigTool Imager Plus >
Create images from electronic signatures.
Adobe Sign Extension >
Sign PDFs in Adobe Sign with your Topaz signature pad. Supported in Chrome, Firefox, Opera, and Edge (Chromium) browsers.
Ink Thickness Adjust >
Change the ink thickness on your Topaz color signature pad (models T-LBK43LC or T-LBK57GC).
SigPlus Adjust >
Change Topaz pad models, ports, and more in the Topaz SigPlus.ini management file.
Signature Verification Tools
SigCompare >
Visually verify electronic signatures without the need to create or store templates.
SigAnalyze >
Available to forensic document examines with an active signature dispute.
Signature Developer Tools
SigPlus Pro ActiveX >
Widely-applicable ActiveX control for electronic signature integration and development.
SigPlusExtLite Browser SDK >
Recommended Topaz browser SDK for Windows. Use locally or in remote environments. Supported in Chrome, Firefox, Opera, and Edge browsers.
SigWeb Browser SDK >
Integrate signature capture functionality into a web application. Supported in Chrome, Firefox, Opera, Edge, and Internet Explorer 11+ browsers.
SigPlusNET Assembly >
Native assembly for the .NET environment that allows for managed .NET applications.
SigPlus Pro Java >
Available as a native Java bean. Mac support available.
SigPlus Pro Tablet >
Create eSignature applications for use with Windows tablets, pen-and-tablet PCs, and Topaz GemView tablet displays.
SigPlus Pro C Object Library >
Includes compiles for Windows, WinCE, Linux, Unix, and Solaris for electronic signature integration and development. Compiles for other operating systems can be created.
pDoc Signature SDKs >
Build applications that capture and embed handwritten signatures in digital signature fields in PDF documents.
SignMeIn >
HIPAA-compatible software solution to front-desk sign-in.
SigPlusLCD ActiveX >
Add interactive LCD functionality to a custom application using your Topaz color signature pad (models T-LBK43LC or T-LBK57GC).
Fingerprint and MSR Developer Tools
SigIDp1 Fingerprint SDK >
Allow for the high-quality imaging of fingerprints and biometric verification.
SigCard1 ActiveX SDK >
Capture swiped magnetic card data from a Topaz MSR signature pad.
SigIDExtLite Browser SDK >
Enroll users and verify using fingerprint biometrics in Windows. Use locally or in remote environments. Supported in Chrome and Firefox browsers.
Desktop Signature Capture SDKs
SigPlus Pro ActiveX >
Widely-applicable ActiveX control for electronic signature integration and development.
SigPlusNET Assembly >
Native assembly for the .NET environment that allows for managed .NET applications.
SigPlus Pro Java >
Available as a native Java bean. Mac support available.
SigPlus Pro Tablet >
Create eSignature applications for use with Windows tablets, pen-and-tablet PCs, and Topaz GemView tablet displays.
SigPlus Pro C Object Library >
Includes compiles for Windows, WinCE, Linux, Unix, and Solaris for electronic signature integration and development. Compiles for other operating systems can be created.
pDoc Signature SDKs >
Build applications that capture and embed handwritten signatures in digital signature fields in PDF documents.
SignMeIn >
HIPAA-compatible software solution to front-desk sign-in.
SigPlusLCD ActiveX >
Add interactive LCD functionality to a custom application using your Topaz color signature pad (models T-LBK43LC or T-LBK57GC).
Signature Verification SDKs
SigCompare >
Visually verify electronic signatures without the need to create or store templates.
Web Signature Capture SDKs
SigPlusExtLite Browser SDK >
Recommended browser SDK for Windows. Use locally or in remote environments. Supported in Chrome, Firefox, Opera, and Edge browsers.
SigWeb Browser SDK >
Integrate signature capture functionality into a web application. Supported in Chrome, Firefox, Opera, Edge, and Internet Explorer 11+ browsers.
Fingerprint SDKs
SigIDp1 Fingerprint SDK >
Allow for the high-quality imaging of fingerprints and biometric verification.
SigIDExtLite Browser SDK >
Enroll users and verify using fingerprint biometrics in Windows. Use locally or in remote environments. Supported in Chrome and Firefox browsers.
Magstripe Reader SDKs
SigCard1 ActiveX SDK >
Capture swiped magnetic card data from a Topaz MSR signature pad.
OPOS Driver
SigPlus OPOS Driver >
Complete the SigPlus OPOS Driver request form to receive download and installation instructions.
Topaz plug-ins, applications, and tools provide Topaz signature pad users with everything they need to sign PDFs, Word documents, Excel spreadsheets, web forms, etc.
PDF Plug-Ins & Apps
pDoc Signer >
Create, edit, fill-out, and sign forms and PDFs with a biometric signature using your Topaz signature pad or GemView tablet display, without the need for Adobe Acrobat or Reader.
Adobe Acrobat Plug-In >
Sign PDFs using your Topaz signature pad in Adobe Acrobat on PCs and Macs.
pDoc Signer Duo >
Send PDFs from a PC to your Topaz GemView tablet display for signing.
Signature Vertification Tools
SigCompare >
Visually verify electronic signatures without the need to create or store templates.
SigAnalyze >
Available to forensic document examines with an active signature dispute.
Adjustment Tools
Ink Thickness Adjust >
Change the ink thickness on your Topaz color signature pad (models T-LBK43LC or T-LBK57GC).
SigPlus Adjust >
Change Topaz pad models, ports, and more in the Topaz SigPlus.ini management file.
Microsoft Plug-Ins
Microsoft Office Plug-Ins >
Sign using your Topaz signature pad in MS Office Word documents and Excel spreadsheets on PCs.
Web Add-Ons & Extensions
SigPlusExtLite Browser Extension >
Capture handwritten signatures for web applications running in the Chrome, Firefox, Edge, and Opera browsers. Supports remote usage.
gDoc Signer >
Sign using your Topaz signature pad in Google Docs and Google Sheets. Supported in Chrome, Firefox, Opera, and Edge browsers.
Adobe Sign Extension >
Sign PDFs in Adobe Sign with Topaz signature pads. Supported in Chrome, Firefox, Opera, and Edge (Chromium) browsers.
Front Desk & OPOS Software
SignMeIn >
HIPAA-compatible software solution to front-desk sign-in.
SigPlus OPOS Driver >
Complete the SigPlus OPOS Driver request form to receive download and installation instructions.
Signature Image Creation Tools
SigTool Imager Plus >
Create images from electronic signatures.
Citrix Driver Update
Topaz Systems offers several options for virtualized, remote desktop, RDP, Citrix, terminal services, VDI, and thin client environments. We provide software tools and support for all the leading third-party environments. If you have questions about remote usage, please contact Topaz Dev Support.
Topaz® signature pads are Citrix Ready and have worked with remote environments for many years; with thousands of signature pads running Citrix, Topaz has the greatest support for Citrix by a wide margin. This margin is increasing daily.
For customers looking for Topaz signature pads compatible with remote environments and set-up information, see the options below.
Option 1:
HSX & BHSX Pads
Citrox Driver Download For Windows 10 32-bit
*recommended option
Topaz HSX™ signature pads offer:
✔ High-performance USB interface
✔ Simpler set-up in USB-redirected client/server applications
✔ Greater speed of operation, without delay or lag
✔ For Remote Desktop, Citrix, and VDI environments
Option 2:
BSB & BBSB Pads
*recommended option
Topaz BSB® signature pads offer:
✔ Virtual serial via USB interface
✔ For both USB-redirected and COM-port forwarded systems
✔ Highest network latency tolerance of any signature pad interface
✔ For Remote Desktop, Citrix, and VDI environments
Model: T-LBK460-BSB-R
Model: T-LBK460-BSB-RC
Model: TM-LBK460-BSB-R
Model: T-LBK43LC-BSB-R
Model: T-S460-BSB-R
Model: T-LBK462-BSB-R
Model: T-LBK462-BSB-RC
Model: T-LBK755SE-BBSB-R
Model: T-LBK755-BBSB-R
Model: T-LBK766SE-BBSB-R
Model: T-LBK766-BBSB-R
Model: T-LBK57GC-BBSB-R
Option 3:
GemView, B, & HSB Pads
Topaz recommends options 1 and 2 for use in a remote environment.
However, if you wish to use a GemView, wireless/serial (B) pad, or HSB® pad remotely, please see the link above.
To best suit your remote environment needs, Topaz offers a program to convert your existing pads to HSX or BSB. To inquire about converting your pad, contact Tech Support.
Citrix Client Download For Windows 10
Topaz provides software specifically designed for your GemView Tablet Display, including drivers, SDKs, applications, and remote support guides.
Required GemView Drivers & Installers
GemView Driver >
Provides functionality for your Topaz® GemView® tablet display. Required for GemView use.
Version 5.27 (Last Update: January 5, 2021)
DisplayLink Driver for GemView >
Provides extended display functionality for your Topaz GemView tablet display with a Windows 7 client. Not required for GemView use with Windows 10 or later.
Version 9.1 (Last Update: April 8, 2019)
GemView Applications
pDoc Signer >
Create, edit, fill-out, and sign forms and PDFs with a biometric signature using your Topaz signature pad or GemView tablet display, without the need for Adobe Acrobat or Reader.
pDoc Signer Duo >
Send PDFs from a PC to your Topaz GemView tablet display for signing.
Remote Support
GemView in Citrix XenDesktop >
Using your Topaz GemView tablet display in Citrix XenDesktop 7.6 environments or above.
GemView in VMWare Horizon >
Using your Topaz GemView tablet display in VMWare Horizon environments with server 6.2 or above.

GemView SDKs
SigPlus Pro Tablet >
Create eSignature applications for use with Windows tablets, pen-and-tablet PCs, and Topaz GemView tablet displays.
pDoc Signature SDKs >
Build applications that capture and embed handwritten signatures in digital signature fields in PDF documents.
Topaz web browser software (add-ons, extensions, and SDKs) allows for the capture of eSignatures in browsers such as Chrome, Firefox, Opera, and Edge.
Web Add-Ons & Extensions
SigPlusExtLite Browser Extension >
Capture handwritten signatures for web applications running in the Chrome, Firefox, Edge, and Opera browsers. Supports remote usage.
gDoc Signer >
Sign using your Topaz signature pad in Google Docs and Google Sheets. Supported in Chrome, Firefox, Opera, and Edge browsers.
Adobe Sign Extension >
Sign PDFs in Adobe Sign with Topaz signature pads. Supported in Chrome, Firefox, Opera, and Edge (Chromium) browsers.
Web Signature Capture SDKs
SigPlusExtLite Browser SDK >
Recommended browser SDK for Windows. Use locally or in remote environments. Supported in Chrome, Firefox, Opera, and Edge browsers.
SigWeb Browser SDK >
Integrate signature capture functionality into a web application. Supported in Chrome, Firefox, Opera, Edge, and Internet Explorer 11+ browsers.

Sign PDFs with your Topaz signature pad using these Topaz applications, plug-ins, tools, and SDKs.
PDF Applications & Plug-Ins
pDoc Signer >
Create, edit, fill-out, and sign forms and PDFs with a biometric signature using your Topaz signature pad or GemView tablet display, without the need for Adobe Acrobat or Reader.
pDoc Signer Duo >
Send PDFs from a PC to your Topaz GemView tablet display for signing.
Adobe Acrobat Plug-In >
Sign PDFs using your Topaz signature pad in Adobe Acrobat on PCs and Macs.
PDF Web Extensions
Citrox Driver Download For Windows 1000
Adobe Sign Extension >
Sign PDFs in Adobe Sign with your Topaz signature pad. Supported in Chrome, Firefox, Opera, and Edge (Chromium) browsers.
PDF SDKs
pDoc Signature SDKs >
Build applications that capture and embed handwritten signatures in digital signature fields in PDF documents.
Citrix Driver Download
Windows Tablet Applications
pDoc Signer >
Create, edit, fill-out, and sign forms and PDFs with a biometric signature using your Topaz signature pad or GemView tablet display, without the need for Adobe Acrobat or Reader.
Windows Tablet SDKs
SigPlus Pro Tablet >
Create eSignature applications for use with Windows tablets, pen-and-tablet PCs, and Topaz GemView tablet displays.
